1. Introduction
Mosaic Effect Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. As a privacy and AI governance consulting firm, we hold ourselves to the highest standards of data protection—we practice what we preach.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at mosaiceffectinc.com (the “Website”), use our services including the Priveras™ platform, or communicate with us, including through SMS/text messages.
By using our Website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide, including:
- Contact Information: Name, email address, phone number, company name
- Professional Information: Job title, industry, organization size
- Communication Preferences: Your preferences for how we contact you
- Inquiry Details: Information you provide when contacting us, requesting consultations, or submitting forms
- Assessment Responses: Answers to privacy maturity assessments, risk analyses, or qualification forms
- Platform Data: Information you upload to or generate within the Priveras™ platform
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, referring URLs
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies
2.3 Information from Third Parties
We may receive information about you from:
- Professional networking platforms (e.g., LinkedIn)
- Business databases and lead generation services
- Referrals from existing clients or partners
3. How We Use Your Information
We use your personal information to:
- Provide Services: Deliver our privacy consulting, AI governance, and Priveras™ platform services
- Communicate: Respond to inquiries, send service updates, and provide requested information
- Send Marketing Communications: With your consent, send promotional messages about our services via email and SMS
- Improve Our Services: Analyze usage patterns to enhance our Website, platform, and service offerings
- Comply with Legal Obligations: Meet regulatory requirements and protect our legal rights
- Consultation Management: Send reminders and confirmations for scheduled consultations
4. SMS/Text Message Privacy
4.1 Collection of Phone Numbers
We collect phone numbers when you:
- Submit a form on our Website
- Schedule a free consultation
- Register for a risk analysis or assessment
- Opt in to receive SMS communications from us
- Provide your number during business communications
4.2 Use of Phone Numbers
Your phone number is used to:
- Send consultation reminders and confirmations
- Deliver service updates and regulatory alerts
- Send marketing messages (with your express consent)
- Respond to your inquiries
4.3 SMS Consent and Opt-Out
- Consent: By providing your phone number and opting in, you consent to receive SMS messages from Mosaic Effect Inc.
- Opt-Out: Reply STOP to any message to unsubscribe at any time
- Help: Reply HELP for assistance or contact info@mosaiceffectinc.com
- Frequency: Message frequency varies based on your engagement and preferences
4.4 No Sharing of SMS Data
We do not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes. Your phone number will only be used by Mosaic Effect Inc. for the purposes described in this Privacy Policy.
5. How We Share Your Information
We may share your personal information in the following circumstances:
5.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business, including:
- Website hosting and maintenance
- Email and SMS communication platforms
- Customer relationship management (CRM) systems
- Cloud infrastructure providers
- Analytics and marketing tools
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
5.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
6. Data Security
We practice what we preach. Your data is protected by:
- SOC 2 Type II Controls: Industry-standard security framework
- End-to-End Encryption: Data protected in transit and at rest
- Granular Role-Based Access: Strict access controls and authentication
- Regular Security Assessments: Ongoing monitoring and improvement
- Employee Training: Comprehensive data protection training for all team members
While we implement robust security measures, no method of transmission over the Internet or electronic storage is completely secure.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our business relationship
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
8.1 Access
You may request access to the personal information we hold about you.
8.2 Correction
You may request correction of inaccurate or incomplete information.
8.3 Deletion
You may request deletion of your personal information, subject to legal retention requirements.
8.4 Opt-Out
You may opt out of marketing communications at any time by:
- Clicking “unsubscribe” in any marketing email
- Replying STOP to any SMS message
- Contacting us at info@mosaiceffectinc.com
8.5 Withdraw Consent
You may withdraw consent for processing where consent is the legal basis.
8.6 Data Portability
Where applicable, you may request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to:
- Remember your preferences
- Analyze Website traffic and usage
- Improve user experience
- Deliver relevant content
You can control cookies through your browser settings. Disabling cookies may affect Website functionality.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our Website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
12. International Data Transfers
As we serve clients globally and provide regulatory mapping across 50+ jurisdictions, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
13. Regulatory Compliance
As a privacy consulting firm, we comply with applicable privacy legislation, including:
- Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
- General Data Protection Regulation (GDPR) – European Union
- California Consumer Privacy Act (CCPA) – United States
- EU AI Act – For AI governance services
- Canada’s Anti-Spam Legislation (CASL)
- Provincial privacy legislation (where applicable)
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Mosaic Effect Inc.
Toronto, Ontario, Canada
Email: info@mosaiceffectinc.com
Phone: +1 647 739 4189
Website: www.mosaiceffectinc.com
Privacy Inquiries: privacy@mosaiceffectinc.com